Thank you for choosing Pinewauw! We want to ensure that you are completely satisfied with your purchase. If you have any concerns or issues, our refund policy is here to help.

1. Eligibility for Refund:

• We offer a full refund on products purchased directly from our website, www.pinewauw.com.
• To be eligible for a refund, the item must be in its original packaging and condition.
• Refund requests must be initiated within 7 days of receiving the product.

2. Refund Process:

• To request a refund, please contact our customer support team at info@pinewauw.com.
• Include your order number, the reason for the refund, and any relevant supporting documentation.
• Our customer support team will review your request and guide you through the next steps.

3. Refund Timeframe:

• Once your refund request is approved, the refund will be processed within 7 business days.
• The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.

4. Non-Refundable Items:

• Gift cards is non-refundable.
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

5. Return Shipping:

• If a return is required, you will be responsible for paying the shipping costs.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Contact Information:

• For refund inquiries, please contact us at info@pinewauw.com.
• Include your order number and details of the issue in your communication.

7. Policy Changes:

• Pinewauw reserves the right to modify or update this refund policy at any time.
• Customers will be notified of any changes through our website or via email.

At Pinewauw, we value your satisfaction, and our goal is to make your shopping experience as enjoyable as possible. If you have any questions or concerns about our refund policy, please don't hesitate to contact us.

Thank you for choosing Pinewauw!